BVH Ticketing System

Email Integration

Email integration for automated work tickets, responses and updates. This permits developers to work collaboratively at a distance, using an integrated cloud-based mail client as a corporate social engine.
Tracking Internal Software Development Projects for BVH

Work Productivity Reporting

BVH tracks work productivity with daily reporting on a visual dashboard that provides comprehensive progress overviews of its various projects.

Ticket and Task Management

The solution allows BVH to manage tasks and tickets at a granular level, represented as checklists and Gantt charts.

Permission-based System

User permissions allow team members to contribute to project discussions, upload files, and complete tickets and tasks without affecting other areas of the system.
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Tracking Internal Software Development Projects for BVH

The Client

Bank & Vogue Holdings (BVH) deals in quality used goods and vintage clothing. We’ve worked with BVH for many years on a number of large projects and a few smaller jobs: they turn to silenceIT for all of their web design, web marketing, and back-office automation needs.

This particular project was one of those smaller jobs. BVH needed collaboration software to track internal software development projects. So we started with the very best open source solution, activeCollab, and went on a bit of a customization bender.

The Result

BVH’s new system features email integration for automated work tickets, responses and updates. This permits developers to work collaboratively at a distance, using an integrated cloud-based mail client as a corporate social engine. BVH tracks work productivity with daily reporting, and plans projects with full ticket and task management. User permissions allow team members to contribute to project discussions, upload files, and complete tickets and tasks without affecting other areas of the system.