Several years of experience managing web application design and IT projects has provided us with great insight into what elements make a project successful. Although there are so many components to success, we’ve found that a high level of communication across all team members and customers results in a far superior product with shorter turn around. When it came time for SilenceIT to update its project management system, we placed communication and collaboration at the top of our list of required features.
Our new system will help us provide an even higher level of customer service. Some of the features include:
- Collaboration between clients, contractors, suppliers and everybody else we are working with.
- Personalized support email address.
- Project wiki and discussions.
- Integrated file share for all team members.
- Time and task tracking.
- Real time project updates available online, via email and RSS feed.
- Project calendar.
- Project estimates and approvals.
- Integration to customer software to offer direct support to your clients.
- Meeting can be recorded for easy access.
At SilenceIT, we really believe that this is another step forward in offering a much stronger suite of services to all our clients. And best of all, it’s a web application running on our own cloud, thus it’s right in line with our view that hosted solutions are really the key to business foundations. If we can do it for ourselves, we can do it for you.
