Business PBX

What is VoIP?

Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are gradually beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.

What is a Business PBX?

A Business PBX is a business telephone system designed to deliver telephone calls over a data network. IP (Internet Protocol) connectivity is present in almost all businesses. Using this existing data network, PBX’s (Private Branch Exchanges) are able to effectively manage all of your telephone system needs inexpensively and reliably.

What Features do Business PBX’s Offer?

Business phone systems are software based, this allows them to be very flexible in their design and function. Business PBX’s have all of the features of a regular telephone system and more! Voicemail, Call display, Directories, Interactive Voice Response systems (IVRs), and even Voicemail to email are just a few of the many features offered by Business PBX’s. For a full list of features please check out our Features page.

How Can a Business Phone System Help My Business?

In addition to being cost effective a Business PBX can help your office communication in many ways. Voicemails can be automatically delivered to email. Conference rooms can easily be setup. Multiple Business PBX’s can be connected to each other in different locations to virtually merge two office phone systems into one, making it easy to contact co-workers in by just their extension number. Extensions can be forwarded to cell phones or landlines. Never miss a call again.

Call Centres

Business PBX’s are some of the most effecient systems to use for Call Centres. With the ability to create and manage call queues, agents extensions, and extension groups, your phone system will work for you, not against you. Robust IVR support will greet your customers with style and get them to the right agent quickly. Having a frustrating and confusing phone system can cause clients to go elsewhere resulting in a loss of revenue.

Software Integration

SilenceIT can integrate Business PBX’s into existing business software such as CRM, PMO, Web browsers, and Email, making it easy to connect with your customers, employees, and other businesses.

Contact SilenceIT to help you with your business phone needs.