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Call Features

Unified Communications

  • Append Message
  • SMS Messaging Spell/Say
  • Streaming Media Access
  • Text-to-Speech
  • Voicemail-to-email

Extensions

  • Distinctive Ring
  • Local and Remote Call Agents
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions

Phone Book

  • Blacklists
  • Calling Methods
  • Dial by Name

Reception

  • Auto-attendant
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)

Music

  • Music on Hold
  • Music on Transfer (MP3)

Conveniences

  • Predictive Dialer

Supervisor

  • Call Monitoring
  • Call Snooping
  • Supervised Transfer
  • Talk Detection

Reporting

  • Call Detail Records

System Management

  • Database Store/Retrieve
  • Database Integration
  • On-Screen Menu System

Call Control

  • Blind Transfer
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Three-way Calling
  • Call Routing
  • Call Transfer
  • Call Waiting
  • Calling Cards
  • Conference Bridging
  • Do Not Disturb
  • Privacy
  • Overhead Paging

Voicemail

  • Voicemail
  • Voicemail Groups
  • Voicemail-to-email
  • Web Voicemail Interface

Advanced Features

  • Alarm Receiver
  • Authentication
  • Direct Inward System Access
  • e911
  • ENUM
  • Flexible Extension Logic
  • Open Settlement Protocol (OSP)
  • Protocol Conversion
  • Transcoding
  • Trunking
  • VoIP Gateways

Routing

  • Call Routing
  • Route by Caller ID
  • Fax Transmit and Receive

Phones

  • Cisco
  • Linksys
  • Sipura
  • 3Com
  • Aastra
  • Avaya
  • Polycom
  • Snom
  • Dlink
  • Grandstream
  • Mitel

Scalability

  • Uses commodity Ethernet hardware
  • Allows for integration of physically separate installations
  • Uses commonly deployed data connections
  • Permits a unified dial plan across multiple offices

SIP Trunking

All rates are per minute and are subject to change.

  • $0.0165
  • $0.011 ($0.187 NWT/Yukon)
  • $0.0198
  • $0.01859
  • $0.01463
  • $0.02519
  • $0.0286
  • $0.01375
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Modules or à la Carte?

Modules or à la Carte?

Choose “prix fixe” service modules for rapidly deployed web or IT projects. Add à la carte services for more complex e-business or e-marketing initiatives. Whatever your need, silenceIT has a solution to suit your budget and time-to-market objectives.

Save Time and Money

Save Time and Money

One supplier for web design and marketing. Another for the development of your custom web applications. A third for hosting and IT. Or call silenceIT for an end-to-end solution with true single-source cost- and time-saving benefits.

Recent News

The Big Reveal

silenceIT has a new website – and a new look! A months-long makeover that today culminates in the Big Reveal. We urge you to explore the results of our work. If you like what you see, we also urge you to call.

Protect Your Investment

Protect Your Investment

Start with a content website today, add an e-commerce or community platform tomorrow. silenceIT’s standards-based development framework anticipates future growth in design, application, and infrastructure. You’ll never need to retrofit past work.

Take Control

Take Control

Your project will always be on budget and on time. Login to the silenceIT Customer Portal and receive end-of-day status updates. Post comments, download concept files, approve work tickets, or review timesheets. Stay “in the loop” - and in control!

Recent Blog Activity

Creating the right Facebook Page for your company

There are two types of Facebook Pages: Official Pages and Community Pages. The following post will help guide you in the right direction as to which Facebook page is right for your company.